Refund Policy

We value customer satisfaction and strive to provide quality services.

Free Membership

Registration is free, and no refund applies.

Premium Membership

Membership fees are generally non-refundable once activated.

Eligible Refunds

Refunds may be considered only in exceptional circumstances such as:

  • Duplicate payments
  • Technical payment errors
  • Unauthorized transactions (subject to verification)

Non-Refundable Cases

Refunds will not be issued if:

  • You change your mind after purchasing.
  • You are dissatisfied with matches received.
  • You fail to find a suitable partner.
  • Your account is suspended due to policy violations.

Refund Request

Eligible refund requests must be submitted within 7 days of the payment date with proof of payment.

Processing Time

Approved refunds are generally processed within 7–14 business days, depending on your payment provider.

For any billing or refund questions, please contact our customer support team.

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